Skip to Main Content

Customer Service Representative - Market (On-Call)

Okanagan College hires the best-qualified candidates for its positions. Selections for bargaining unit positions are conducted in accordance with the provisions of the appropriate Collective Agreement. All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.

Okanagan College thanks all applicants for their interest. Given the volume of applications, only those candidates selected for further consideration will be contacted.

ALL APPLICANTS: You must apply individually to each posting you are interested in. Ensure that your full name appears on all uploaded documents.
To view the position details and/or apply to a position, click on the Position Title or the view link.

RETURNING USERS: Please STOP and read this important message!
If you need to edit your application information (ie. your telephone number) before applying for a position, please login and click on the "Account Settings" link on the navigation bar to the left. You will not be allowed to change your application information after you have applied for a position.

Please see Special Instructions for more details.

Shortlisted internal candidates must notify the current Support Staff Bargaining Chairperson and People Services if they want a Union Observer during interviews and final selection of candidates.

Competition Details

Position Information

Position Number P00185
Position Title Customer Service Representative - Market (On-Call)
Division/Portfolio Ancillary and Business Services
Department/Program Ancillary & Business Services
Location Kelowna
Other Flexible Work Options
Your Opportunity
Under the direct supervision of the Business and Food Services Lead, the Customer Service Representative – Market provides exceptional customer service with respect to cashier and general food service retail duties in The Market at Okanagan College.
Functions and Duties
  1. Performs cashier duties, including processing payments and maintaining accurate cash records and proper cash controls.
  2. Actively identifies sales opportunities and engages in suggestive selling to enhance store profitability.
  3. Delivers excellent customer service by building rapport, providing accurate information, and assisting with product selection.
  4. Executes general retail and food service tasks, such as food preparation and ensuring a well-stocked and organized retail space.
  5. Sets up and replenishes items like tea, coffee, condiments, and prepackaged foods, monitoring inventory levels for timely requisitioning.
  6. Receives deliveries, verifies inventory accuracy against purchase orders, and promptly communicates discrepancies to supervisors.
  7. Safely stores received deliveries in designated locations, adhering to Food Safe requirements.
  8. Provides timely and accurate information to supervisors regarding missed deliveries, short-shipped items, or product quality issues.
  9. Conducts daily inventory counts and offers ordering recommendations when requested.
  10. Maintains cleanliness and sanitation in the market and cafeteria seating area.
  11. Performs assigned duties as required.
Education and Experience
Completion of Grade 12 is required. Food Safe Certificate required. A minimum of 3 months previous experience in the food industry as a cashier or related experience is required. Previous experience with Microsoft Excel (beginner level) and/or cash balancing software is an asset.
Skills and Abilities
- Able to perform work with minimal supervision
- Demonstrates commitment to customer service excellence
- Able to build and maintain effective interpersonal relationships with staff, students, clients and the general public to ensure optimum customer service levels.
- Able to deal tactfully and diplomatically with both internal and external customers.
- Able to multi-task in a fast-paced environment.
- Willingness to actively work towards continuous improvement in all aspects of role.
- Attention to detail and accuracy.
- Responsive to and capable of providing timely communication on all issues of consequence.
- Effective organizational skills
- Ability to work effectively both independently and as part of a team with an aptitude for working in a collegial and collaborative environment.
- Open to learning opportunities and adaptable to change.
Preferred Qualifications
Desired Start Date 01/30/2024
Position End Date (if temporary)
Schedule
Annual Salary/Hourly Rate $24.49 - $27.92
Appointment Type Support - On Call
Special Instructions to Applicants
Shortlisted internal candidates must notify the current Support Staff Bargaining Chairperson and People Services if they want a Union Observer during interviews and final selection of candidates.
Employee Group Support
Posting Detail Information

Competition Number C002672
Posting Open Date 01/19/2024
Posting Closing Date
Open Until Filled Yes
Inclusion Statement

Okanagan College is committed to increasing the equitable and inclusive participation of marginalized people in all aspects of college life. We welcome and encourage applications from Indigenous Peoples, Black People, members of racialized groups/visible minorities, people with disabilities and people with diverse gender identities or expressions. People with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence, AccessibilityHR@okanagan.bc.ca.

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * How did you hear about this employment opportunity?
    • Aboriginaljobboard.ca
    • academicacareers.ca
    • AcademicCareers.com
    • Academy of Management
    • Accelerate Okanagan
    • Accreditation Council for Business Schools and Programs (ACBSP)
    • BCCPA.ca
    • BCLA.bc.ca
    • castanet.net
    • CAUT
    • CICAN
    • collegesinstitutes.ca
    • educationcanada.com
    • Eluta
    • Facebook
    • family/friend referral
    • Higher Education
    • HRMA.ca
    • ica.bc.ca
    • indeed.ca
    • IndigenousCareers.org
    • Indigenous.link
    • Job Bank
    • kijiji.ca
    • linkedin.com
    • Newsletter/E-subscribe
    • Newspaper
    • okanagan.bc.ca
    • payroll.ca
    • Senior Women Academic Administrators of Canada (SWAAC)
    • Tradestrainingbc.ca
    • universityaffairs.ca
    • WorkBC.ca
  2. What is the highest level of education attained?
    • GED
    • High School Diploma
    • Diploma/Trade
    • Bachelor's Degree
    • Master's Degree
    • PhD
  3. * Do you currently work, or have you worked for Okanagan College?
    • Yes
    • No
  4. If yes, please enter your 9-digit employee ID#.

    (Open Ended Question)

Documents Needed To Apply

Required Documents
  1. Resume/CV
  2. Cover Letter
  3. References
Optional Documents